12239 montague st. pacoima, ca 91331
877.54.ARROW | M-F 8AM-7PM PST
sales@arrowtruckparts.net

Policies - Privacy Policy

Pricing
At www.ArrowTruckParts.net we pride ourselves on providing the best pricing the industry with the largest catalog of Medium & Heavy Duty truck body parts. We do our best to keep our customers happy and may be able to provide discounts on select products. All prices are subject to change without notice.

Ordering
A written order may be required when delivery or shipping is involved. The customer is solely responsible for proper vehicle/product identification. With a full VIN# provided to one of our salesmen, we may be able to determine the correct fitting part, however we are not liable for any parts that do not fit the Vehicle. Inspection and fit-up is recommended prior to painting to ensure proper fit. Painted Hoods and/or Bumpers are not returnable; NO EXCEPTIONS.

Warranties
All goods are warranted to be free of defects in material and workmanship when received and are warrantied by their respective manufacturer. All warranties are limited to and not to exceed cost of defective product. Inspection and fit-up is recommended prior to painting to ensure proper fit. 

Freight Policy
All shipments are F.O.B. Pacoima, CA 91331, or from various shipping point warehouses throughout the contiguous United States, unless other arrangements have been made for pickup. All pickup sales, depending on stock availability, can be picked up from our corporate warehouse address: 12239 Montague St. Pacoima, CA 91331. Items for pickup that are not stocked in our CA warehouse may be subject to shipping charges, depending on the item for sale.

Damaged Goods

Every effort has been made to ensure your order has been accurately and properly packaged. If for any reason there is anything missing or there are damages, such as scratches or dents, please contact us immediately.
It is the responsibility of the carrier for delivery of the merchandise in good condition. If you receive an opened or damaged package/crate, have the driver write "DAMAGED" on the delivery sheet. Contact the delivering freight carrier so they can send a representative to inspect the damaged package/crate. 
If the damage is not noticed until the merchandise is unpacked, notify Arrow Truck Parts immediately by phone and in writing. You must file your claim within 5 days of the original delivery date. Arrow Truck Parts is not responsible for damage received in transit, however we can attempt to assist in the handling of your claim.  

Returned Goods
No goods will be accepted for return without a return merchandise authorization (RMA) number from Arrow Truck Parts. Request must state condition of goods and reason for return. Returned goods will have shipment methods arranged by Arrow Truck Parts and will be subject to a restock and handling charge of 25%. Depending upon the condition of crating/packaging there may be a charge to repackage the goods. If the returned items have been improperly repackaged and damage has resulted, reduced or no credit may be given. Cost of return shipping is the responsibility of the customer. No returns will be considered after 30 days from the original delivery date.  

Privacy Policy
Last modified: May 6, 2015

This Privacy Policy applies to all of the products, services and websites offered by www.arrowtruckparts.net or its subsidiaries or affiliated companies. Sometimes, we may post product specific privacy notices or Help Center materials to explain our products in more detail.

If you have any questions about this Privacy Policy, please feel free to contact us through our website contact form.

Information we collect and how we use it

We may collect the following types of information:

Information you provide – When you sign up for a Arrow Truck Parts account, we ask you for personal information. We may combine the information you submit under your account with information from other Arrow Truck Parts services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information. Your administrator will have access to your account information including your email. Consult your domain administrator’s privacy policy for more information.

Cookies – When you visit www.arrowtruckparts.net, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. Arrow Truck Parts also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web and on Arrow Truck Parts services.

Log information – When you access Arrow Truck Parts services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.

User communications – When you send email or other communications to Arrow Truck Parts, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.

Affiliated Arrow Truck Parts Services on other sites – We may now, or in the future, offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to Arrow Truck Parts in order to deliver the service. We process such information under this Privacy Policy.

Third Party Applications – Arrow Truck Parts may make available third party applications, such as gadgets or extensions, through its services. The information collected by Arrow Truck Parts when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.

Location Data – Arrow Truck Parts uses location-enabled services used to approximate a location (such as a cell ID).

Other Sites – This Privacy Policy applies to Arrow Truck Parts services only. We do not exercise control over the sites displayed as search results, sites that include Arrow Truck Parts applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to:

Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
Protect the rights or property of Arrow Truck Parts or our users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

Arrow Truck Parts processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information outside your own country.

Choices - Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Arrow Truck Parts features and services may not function properly if your cookies are disabled.

Arrow Truck Parts may use AdSense partner sites or other companies services to help advertisers and publishers serve and manage ads across the web.

Information sharing - Arrow Truck Parts only shares personal information with other companies or individuals outside of Arrow Truck Parts in the following limited circumstances:

We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Arrow Truck Parts , its users or the public as required or permitted by law.

If Arrow Truck Parts becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to Arrow Truck Parts employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal information:

When you use Arrow Truck Parts services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. Please review the service Help Centers for more information.

Enforcement 

Arrow Truck Parts regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is Arrow Truck Parts’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Arrow Truck Parts and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).